FAQ'S
1: OUR PRICING

Prices for our pieces are listed PER PACK
There is no further discount

2: IS THERE A MINIMUM ORDER ?

There Are No Minimums!!! You May Order As Few Or As Many Pieces As You Need For Your Project.

3: Stock?

Currant stock levels of an item is shown in the listing you can order more than the listed level/number it will be back ordered.

4: WHAT ABOUT BACKORDERS?

We Will Automatically Backorder Out Of Stock Items.
You Must contact us If You Wish To Cancel A Backorder Within 5 Days
NO EXTRA Shipping Charges Will Apply To Backorders
Backorders Can Take Up To (8) Eight Weeks To Be Shipped, And Can Take Longer During Certain Times Of The Year.

5: WHAT ABOUT RETURNS ?

Merchandise May NOT Be Returned Without Prior Approval
All Sales Are Final After 15 Days Of Receiving Your Items
There Will Be A 15% Restocking Fee For Merchandise Returned NOT Due To our Error In Shipping
The Customer Is Responsible For Shipping Costs To Return Merchandise UNLESS It Was Our Error
Please Notify Us With Any Problem That You Have With Your Order ( Shortages, Damaged Items, Etc. ) Within 10 Days Of Receiving Your Order
 

6: WHAT SIZE ARE THE CHARMS ARE ?

The sizes stated on our listings are given as a guide and are approximates.
 

7: RAW BRASS METAL CHARMS COLOURS variations ;

Raw Brass Can Vary In Colour From Yellow To A Coppery Red. The Industry Only Considers The Coppery Red Brass To Be RED BRASS. Is is due to the fact that every batch of brass cast and rolled can vary slightly in its make up and the source of its raw components, this is normal and beyond control.  If You Need All Of One Item  To Be The Same Colour Please Inform Us. It Is Almost Impossible To Have All Of The Different Charms Match In Colour Unless You Have Them Plated.

8: PAYMENT METHODS:

We will take payment via credit card, debit card, direct debit via nochex, cheque , postal order, bank transfer all in Sterling please also payment via paypal, if you have any problems with paypal please place your order select cheque as payment method and confirm your order then email us to say you wish to pay with paypal we will send an paypal invoice, some servers and isps do have an paypal issue.